Refund policy

At PrimePick, customer satisfaction is our top priority. We offer a hassle-free, self-serve return and cancellation process to ensure a confident shopping experience.

Return Window
You can initiate a return or cancellation request directly through your customer account within 7 days of receiving your order. 

Conditions for Returns
* Items must be unused, undamaged, and in their original packaging.
* All original tags, accessories, and manuals must be included.
* Electronics and toys must not show signs of physical wear or usage.

How to Apply for a Return
1. Log into your PrimePick customer account using your registered email.
2. Go to your orders, select the items you wish to return, and submit a self-serve return request.
3. Once approved, our team will guide you on sending the package back.

Refunds & Store Credit
Upon receiving and inspecting the returned item, you can choose between:
* Store Credit: Instantly credited to your account for your next purchase.
* Bank Transfer / Digital Wallet: Processed within 3-5 business days.

Note: Shipping fees are non-refundable unless the item received was damaged or incorrect.